Refund Policy

GodamTube Refund Policy

Overview:

At GodamTube, customer satisfaction is our top priority. Our refund policy is designed to ensure a fair and transparent process should you need to request a refund for any reason. Please read this policy carefully to understand your rights and obligations.

Eligibility:

Refunds may be granted under the following circumstances:

  1. Technical Issues: If you are experiencing technical difficulties accessing content or services, and our technical support team is unable to resolve the issue within a reasonable time frame.
  2. Unauthorized Transactions: If a purchase was made without your authorization, and you report it to us within 30 days of the transaction date.
  3. Content Not Delivered: If you paid for content that was never delivered or made accessible due to our fault.
  4. Faulty Content: If purchased content is significantly different from what was advertised or is defective (e.g., corrupted files).

Conditions:

  1. Time Limit: Refund requests must be submitted within 14 days of the original transaction date.
  2. Proof of Purchase: You must provide proof of purchase, such as a receipt or transaction ID.
  3. Non-Refundable Items: Certain items may not be eligible for refunds, including:
    • Subscriptions where the benefits have already been consumed (e.g., premium access).
    • Digital products that have been downloaded or accessed unless faulty.
    • Gift cards and promotional items.
  4. Resolution Attempts: You agree to give our customer support team an opportunity to address and resolve the issue before requesting a refund.

Process:

  1. Contact Us: To initiate a refund request, please contact our customer support team at [email protected]. Include your order details and a description of the issue.
  2. Review: Our team will review your request and may contact you for additional information. Please allow up to 7 business days for us to respond.
  3. Approval/Denial: Refunds will be approved or denied based on the criteria outlined in this policy. If approved, refunds will be processed within 14 business days and will be credited to the original method of payment.

Changes to This Policy:

GodamTube reserves the right to update or amend this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically.

Contact Us:

For any questions regarding our refund policy or to submit a refund request, please contact us at [email protected] or call our customer service hotline at 0819-1681-7684.

Thank you for choosing GodamTube.